Front Desk Agent
On-siteWilkes-Barre, Pennsylvania, United States
Wilkes-Barre, Pennsylvania, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Check in guests, answer phones, and take reservations while maintaining accurate records. Greet guests warmly, process check-ins and check-outs including room assignments and key distribution, and handle guest complaints, requests, and emergencies with empathy. Provide information about the establishment, suggest activities and restaurants, and reconcile accounts with proper payment collection. Balance the cash drawer daily. This full-time role requires a 3pm-11pm shift and strong math, communication, and problem-solving skills. Previous front desk or customer service experience is mandatory.
Required Qualifications
- availability to work the scheduled shift of 3pm-11pm
- strong communication and interpersonal skills
- computer skills for using company software
- calm, composed, empathetic, and energetic, even during busy or stressful times
- Previous experience in a front desk position or customer service role
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.