Front Desk Agent- Evening Shift
$33,280–$37,440 year
On-siteLong Branch, New Jersey, United States
Job Summary
Welcome guests with genuine hospitality, process check-ins and check-outs, and answer phone calls while resolving concerns professionally. Assist with reservations and room changes, promote amenities and upgrades, and handle payments using accurate cash procedures. Coordinate with Housekeeping, Engineering, and Security to ensure smooth operations, complete end-of-shift reports and bucket checks, and maintain brand standards. This evening shift role (3:00 PM – 11:00 PM) requires previous front desk experience, strong communication skills, and the ability to multitask under pressure. Join Ocean Place Resort & Spa's team to create memorable guest experiences in a supportive, oceanfront environment.
Required Qualifications
- Previous hotel front desk experience
- Strong customer service and hospitality skills
- Excellent verbal and written communication
- Comfortable using computers and hotel management systems
- Ability to multitask while remaining calm under pressure
- Positive attitude with a professional appearance and demeanor
- Reliable, dependable, and committed to providing outstanding guest service
- Available to work 3:00 PM – 11:00 PM, including weekends and holidays
- Ability to stand and walk for extended periods throughout the shift
- Ability to lift and carry up to 20 pounds
- Ability to bend, reach, twist, push, pull, and perform general front desk duties
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