Front Desk Agent
On-siteDraper, Utah, United States
Job Summary
Ensure all guests receive a friendly, efficient, and error-free check-in and check-out experience while handling continuous requests in a fast-paced environment. Answer questions regarding the local area and facilities, provide proper directions, and demonstrate proper phone etiquette including transferring calls, taking messages, and making reservations. Follow proper cash handling procedures to post and reconcile charges applied to guest receipts. Coordinate with other departments to ensure all guest requests are met and support hotel goals through teamwork. This role requires standing for an entire shift, lifting at least 25 pounds, and availability for evenings, weekends, and holidays. Located at Homewood Suites Salt Lake City Draper, UT.
Required Qualifications
- Previous customer service experience where you have been guest facing in a fast-paced environment
- Strong verbal and written communication skills
- Ability to read, write, type and use basic technology
- Ability to stand for an entire shift
- Ability to lift at least 25 pounds
- Availability to work evenings, weekends and holidays
Desired Qualifications
- Ability to create memorable guest experiences
- Ability to build lasting impressions and gain loyal guests
- Ability to handle all questions, requests and complaints promptly and courteously
- Outgoing personality
- Ability to connect with others
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