Front Desk Agent -Doubletree by Hilton West Kelowna

Greet guests with a smile, manage check-ins and check-outs, and ensure every room is clean and ready for the next arrival. Handle cash and credit transactions, answer calls, and transfer guests to appropriate contacts while maintaining a calm demeanor. Record guest preferences, manage messages and requests, and resolve complaints by empathizing with guests or looping in managers as needed. Sell property and services using the top-down approach, up-selling amenities, and filter sales leads to the sales department. Communicate clearly with housekeeping, maintenance, and food and beverage teams to coordinate room availability and guest needs. Work a variety of shifts with flexibility to support the hotel's operational flow.