Front Desk Agent
On-siteSouth Bend, Indiana, United States
Job Summary
Welcome guests with a warm, friendly demeanor and manage check-in and check-out procedures accurately. Handle reservations, process payments, and answer telephone inquiries regarding amenities and local attractions. Resolve guest concerns professionally, assist with maintenance requests, and communicate effectively with Housekeeping, Engineering, and other departments. Maintain a clean, organized front desk and lobby, perform routine cleaning duties, and monitor inventory for supplies and equipment needs. Document maintenance concerns and follow safety, security, and cash-handling procedures. Complete required training and perform other duties as assigned.
Required Qualifications
- High school diploma or equivalent
- Flexible availability, including evenings, weekends, and holidays
- Ability to stand and walk for extended periods throughout the shift
- Ability to walk and climb or descend stairs approximately 20% of the workday
- Frequently bend, kneel, reach, twist, and occasionally crawl while performing job duties
- Regularly lift, carry, push, or pull up to 20 pounds without assistance
- Ability to perform repetitive motions, including typing and handling guest luggage or supplies as needed
Desired Qualifications
- Previous hotel or hospitality experience
- Minimum of one (1) year of customer service experience
- Basic computer proficiency and the ability to learn hotel operating systems
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Ability to multitask and remain calm in a fast-paced environment
- Professional appearance and commitment to exceptional guest service
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