Front Desk Agent
$41,600–$45,760 year
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Conduct guest check-ins and check-outs, manage reservations, and process payments while addressing inquiries and coordinating requests. Handle cashier duties, post charges, and maintain accurate transaction records. Inform guests about hotel facilities and provide local tourist information. Operate the phone system, transfer calls, and take messages. Notify housekeeping and maintenance of reported issues and ensure front office cleanliness. Follow security procedures and emergency protocols. Work weekends and evenings based on business needs within a 24/7 environment. Minimum 32 hours/week required to qualify for benefits including health, dental, vision, and hotel room discounts.
Required Qualifications
- Strong communication and interpersonal skills
- Ability to stand for extended periods
- Ability to lift, push, and pull 50 pounds
- Ability to work in a fast-paced environment
- Ability to maintain control and exhibit good judgment in difficult situations
- Must be available for weekends & evenings
- Must be available to work shifts outside preferred or usual hours
- Must adhere to all work rules, procedures, and policies established by the hotel
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