Front Desk Agent
$39,520–$41,600 year
On-siteWashington, District of Columbia, United States or Washington, United States
Washington, District of Columbia, United States or Washington, United StatesOn-siteFull Time$39,520–$41,600 yearSmall
Full TimeSmall
Job Summary
Check guests in and out, manage reservations, and handle cashier duties while addressing inquiries and complaints with professionalism. Operate the phone system, transfer calls, and take messages. Inform guests about facilities, policies, and local tourist information. Coordinate maintenance and housekeeping for reported room or grounds issues. Maintain front office cleanliness and adhere to all security procedures and emergency protocols. Follow hotel policies and work flexible shifts to meet 24/7 business demands.
Required Qualifications
- Strong communication and interpersonal skills
- Ability to stand for extended periods
- Ability to work in a fast-paced environment
- Maintain control and exhibit good judgment in difficult situations
- Must be able to work shifts outside their preferred or usual hours
- Must adhere to all work rules, procedures, and policies established by the hotel
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