Front Desk Agent
$33,280–$35,360 year
On-siteCollege Park, Maryland, United States
College Park, Maryland, United StatesOn-sitePart Time$33,280–$35,360 yearSmall
Part TimeSmall
Job Summary
Greet guests with warmth, handle check-ins, check-outs, and reservations, and act as the go-to for guest questions and requests. Navigate systems to process payments and manage room keys, collaborate with housekeeping and maintenance, and maintain a polished front desk area. Stay current on hotel offerings and local hotspots while jumping in wherever needed to support seamless service. Work 24/7 shifts including weekends, evenings, and holidays, with a minimum of 32 hours per week to qualify for benefits.
Required Qualifications
- 1+ year of customer service or hospitality experience
- Strong communication skills
- Natural ability to connect with people
- Tech-savviness
- Basic knowledge of property management systems
- Ability to multitask
- Ability to stay cool under pressure
- Flexible availability including weekends, evenings, and holidays
- Polished, professional vibe
- Guest-first mindset
- Hunger to learn, grow, and be part of something special
- Ability to work shifts outside preferred or usual hours
- Compliance with all hotel-established work rules, procedures, and policies
Desired Qualifications
- Hotel front desk experience
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