Front Desk Agent
$49,317–$49,317 year
On-siteMonterey, California, United States
Job Summary
Provide exceptional customer service by efficiently handling guest check-ins and check-outs while responding promptly to inquiries and resolving issues with empathy. Assist guests with local recommendations and maintain a clean, organized front desk area. Process cash and credit card transactions accurately, demonstrating strong attention to detail and multitasking skills. Collaborate with other departments to ensure seamless guest experiences. Requires previous cash handling experience and proficiency in hotel property management software. Flexible schedules including evenings, weekends, and holidays.
Required Qualifications
- Availability to work flexible schedules, including evenings, weekends, and holidays
- Previous experience in a customer service role, preferably in a hotel or hospitality environment
- Excellent communication and interpersonal skills
- Previous cash handling experience required
- Strong problem-solving abilities and the ability to remain calm under pressure
- Proficiency in computer systems and knowledge of hotel property management software
- Outstanding organizational and multitasking skills
- Background check required
- We participate in E-Verify
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