Front Desk Agent
$39,520–$39,520 year
On-siteBerkeley Heights, New Jersey, United States
Berkeley Heights, New Jersey, United StatesOn-siteFull Time$39,520–$39,520 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Provide exceptional customer service by efficiently handling guest check-ins and check-outs while responding promptly to inquiries and resolving complaints with empathy. Assist guests with local recommendations and hotel amenities, collaborate with other departments for seamless experiences, and maintain a clean, organized front desk area. Process cash and credit card transactions accurately, demonstrating strong attention to detail and a proactive approach to guest satisfaction.
Required Qualifications
- Previous experience in a customer service role
- Previous cash handling experience
- High School diploma or equivalent
- Availability to work flexible schedules, including evenings, weekends, and holidays
- Pre-employment drug test
- Background check
Desired Qualifications
- Previous experience in a hotel or hospitality environment
- Proficiency in computer systems and knowledge of hotel property management software
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