Front Desk Agent
On-siteOverland Park, Kansas, United States
Job Summary
Provide exceptional customer service, creating a positive first impression for guests. Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency. Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy. Assist guests with recommendations and information about local attractions, dining options, and hotel amenities. Collaborate with other departments to ensure seamless guest experiences. Maintain a clean and organized front desk area. Handle cash and credit card transactions accurately. Demonstrate a strong attention to detail and a proactive approach to guest satisfaction. Availability to work flexible schedules, including evenings, weekends, and holidays.
Required Qualifications
- Previous experience in a customer service role, preferably in a hotel or hospitality environment
- Excellent communication and interpersonal skills
- Previous cash handling experience required
- Strong problem-solving abilities and the ability to remain calm under pressure
- Proficiency in computer systems and knowledge of hotel property management software
- Outstanding organizational and multitasking skills
- Availability to work flexible schedules, including evenings, weekends, and holidays
- High School diploma or equivalent
- Drug free workplace
- Pre-employment drug test
- Background check
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