Front Desk agent
On-siteOrlando, Florida, United States
Orlando, Florida, United StatesOn-siteFull Time
Full Time
Job Summary
Greet and welcome guests in a friendly manner, handling check-ins and check-outs while collecting and entering necessary information into the system. Process payments, maintain accurate records, and assist with reservations, room changes, and other requests. Resolve guest complaints efficiently, maintain a clean front desk area, and collaborate with other departments to ensure a seamless experience. Follow safety procedures and perform duties as assigned by the Front Office Manager. Work flexible hours including weekends and holidays, standing for extended periods and lifting up to 25 pounds.
Required Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in using computer systems and software
- Must be able to work flexible hours, including weekends and holidays
- Must be able to stand for extended periods and lift up to 25 pounds
Desired Qualifications
- Knowledge of local attractions and events
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