Front Desk Agent

Check guests in and out, process all phone calls, and handle special requests while maintaining positive relations. Resolve guest complaints promptly and anticipate needs regardless of time of day or volume. Maintain complete knowledge of hotel features, room rates, daily house counts, and group activities. Answer department phones within three rings, verify registration details, and secure assigned bank funds. Direct bell personnel for luggage transport, manage overbooked guests, and process check-outs with adjustment vouchers. Monitor room status reports with Housekeeping and match bucket checks to in-house ledgers.