Front Desk Agent
On-siteWashington, District of Columbia, United States or Washington, United States
EXPIREDWashington, District of Columbia, United States or Washington, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Process all guest check-ins and check-outs, verify registration details, and collect payment while managing cash and vouchers. Answer department phones within three rings, handle special requests, and resolve guest complaints to ensure satisfaction. Direct bell personnel for luggage transport, manage overbooked guests, and coordinate with housekeeping on room status discrepancies. Maintain complete knowledge of hotel features, rates, and daily operations while keeping assigned funds secure.
Required Qualifications
- High School Graduate or General Education Degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills
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