Front Desk Agent

Check guests in and out, process all phone calls, and handle special requests while maintaining positive guest relations. Resolve complaints promptly, answer department phones within three rings, and manage overbooked or walk-in guests. Verify registration details, obtain backup payment information, and direct bell personnel to transport luggage. Monitor guest faxes, communicate pertinent information to designated departments, and resolve discrepancies on room status reports with Housekeeping. Match bucket checks to in-house guest ledger reports and report any variances to the manager. Crestline Hotels & Resorts offers a clear career path from Front Desk Supervisor to Area Vice President of Operations. This seasonal, part-time role requires a high school graduate or GED with one year of hotel experience.