Front Desk Agent

Process all guest check-ins and check-outs, verify registration details, and collect payment information while maintaining bank security. Answer department telephones within three rings, handle special requests, and manage overbooked or walk-in guests. Resolve guest complaints to ensure satisfaction, coordinate luggage transport with Bell personnel, and distribute faxes. Monitor room status reports, reconcile discrepancies with Housekeeping, and process adjustment vouchers. Maintain complete knowledge of hotel features, rates, and daily house counts.