Front Desk Agent

Assist guests with check-in and check-out, process all phone calls, and handle special requests in accordance with standard policies. Resolve guest complaints to ensure satisfaction, anticipate needs, and maintain positive relations by answering department phones within three rings. Process check-outs, adjust vouchers, and match bucket checks to ledger reports while resolving discrepancies with Housekeeping. Obtain assigned bank monies, keep it secure, and direct Bell Persons to transport luggage. Accept wake-up calls, monitor faxes, and communicate pertinent guest information to designated departments.