Front Desk Agent

Front Desk Agent role responsible for check-in/check-out, answering and processing all phone calls, and handling special requests in line with hotel policies. Maintains knowledge of hotel features/services, rates, and promotions; processes guest payments and bank activities; coordinates with Bell Person for luggage; handles overbooked or walked-in guests; manages wake-up calls and distributes faxes; communicates guest information to relevant departments; resolves guest complaints and ensures guest satisfaction. Opportunities for career progression include supervisory and management paths. Requires High School Diploma or GED, one year hospitality experience, and basic computer skills.