Front Desk Agent

Front Desk Agent at Courtyard by Marriott Ft Lauderdale East/Lauderdale-by-the-Sea: handles guest check-ins/check-outs, answers and processes phone calls, and fulfills special service requests following hotel policies. Focuses on anticipating guest needs, maintaining positive guest relations, resolving complaints, and staying knowledgeable about hotel features, hours, rates, and promotions. Responsibilities include handling banking tasks, processing payments, guiding bell staff, managing wake-up calls, handling faxes, and communicating pertinent guest information to other departments. Requires high school diploma or GED, one year of hotel experience, and basic computer skills.