Front Desk Agent

Check guests in and out, process payments, and manage phone calls while maintaining positive guest relations. Resolve complaints, anticipate needs, and handle special requests or overbooked arrivals in accordance with standard policies. Verify registration details, direct bell personnel for luggage transport, and coordinate with Housekeeping on room status discrepancies. Monitor daily house counts, group activities, and room rates to ensure complete operational knowledge. Secure assigned bank funds and process adjustment vouchers. Answer department phones within three rings using correct etiquette.