Front Desk Agent
On-siteCharlotte, North Carolina, United States
Job Summary
Greet guests, complete registration processes including inputting and retrieving information, coding electronic keys, and handling check-outs. Process payments using the point-of-sale system, manage credit and debit cards, convert foreign currency, and issue gift certificates. Demonstrate knowledge of room categories, rates, and local area information while answering inquiries, resolving complaints, and negotiating solutions. Use up-selling techniques to promote services and maximize occupancy. Work flexible shifts between 7am and 11pm, including days, evenings, and weekends. Prior experience in a hotel or high-volume customer-facing industry is required, with Hilton brand experience a plus.
Required Qualifications
- prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers
- passionate about providing our guests with excellent customer service
- thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one
- flexibility in a job, so working a variety of different shifts, between 7am - 11pm including days, evenings and weekends
- excellent computer skills
- team spirit
Desired Qualifications
- Hilton brand experience
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