Front Desk Agent

Greet guests, complete registration by inputting and retrieving information, coding electronic keys, and providing welcome packets. Assist with check-out by using the point-of-sale system, handling money, processing various payments, and making change. Demonstrate thorough knowledge of room categories, rates, promotions, and the local area to answer inquiries and resolve complaints. Use up-selling techniques to promote services and maximize occupancy while responding to requests and relaying messages efficiently.