Front Desk Agent
On-siteBloomfield Hills, Michigan, United States
Job Summary
Conduct Front Desk operations during assigned shifts to a consistently high standard, ensuring your team maintains current knowledge of hotel products, services, pricing, and special promotional offers. Advise shift team members of daily VIP guests and special events while managing guest requests, inquiries, and complaints promptly. Maximize sales revenues through up-selling and marketing programs, maintaining the professional appearance of the Front Desk with a focus on hospitality and guest service. This role requires Front Office experience in the hotel, leisure, and/or retail sectors, along with strong commercial awareness and excellent communication skills.
Required Qualifications
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
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