Front Desk Agent- Courtyard Clearwater
On-siteClearwater, Florida, United States
Clearwater, Florida, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Greet guests upon arrival, register them into the computer system, and process payments while balancing the cash drawer. Handle check-outs, resolve guest complaints through research, and provide information on hotel facilities and local attractions. Participate in upselling to enhance guest experience and revenue. Maintain extensive knowledge of the hotel's services, the local area, and safety standards. Prioritize tasks with limited supervision and work cohesively with the team. Flexible scheduled shifts are required, and long hours may be needed.
Required Qualifications
- High School diploma or GED equivalence
- 1 year of Customer Service experience preferred
- Must be able to prioritize and work efficiently with limited supervision
- Requires effective communication skills, both verbal and written
- Must possess basic computer skills
- Strong attention to detail
- Ability to handle multiple tasks simultaneously
- General knowledge of the city where the hotel is located and its attractions
- Extensive knowledge of the hotel, its services and facilities
- Ability to handle cash and balance cash drawer required
- Strong team player
- Must be able to lift and/or carry up to 50 pounds
- Ability to hear, understand and communicate orally and in writing
- Ability to stand and walk for extended periods of time
- Ability to bend and twist, push and pull, stoop, and kneel
- Will be required to work flexible scheduled shifts based on business needs
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