Front Desk Agent | Courtyard by Marriott Marathon Faro Blanco Resort
On-siteMarathon, Florida, United States
Job Summary
Process check-ins and check-outs for hotel guests while handling payments, cash, and credit transactions in compliance with established policies. Resolve discrepancies on room status reports with Housekeeping and generate daily reports for designated departments. Address guest complaints to ensure satisfaction and provide information and services to visitors in a friendly, professional manner. This role requires availability for flexible schedules including weekends, holidays, and varied shifts. The position supports the Courtyard by Marriott Marathon Faro Blanco Resort team, offering bilingual English/Spanish capability as a plus for serving diverse clientele.
Required Qualifications
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- High school graduate or equivalent.
- Minimum one year customer service experience
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Desired Qualifications
- previous hotel experience
- Computer experience
- Bilingual English/Spanish
- Knowledge of local activities and attractions appropriate for clientele
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