Front Desk Agent

Greet and check in hotel guests, assign rooms, and issue keys while managing room availability and guest accounts. Confirm, make, and cancel reservations; post charges for room, food, liquor, and spa services to guest accounts. Provide directions, assist with business center computers, and manage safe deposit boxes. Date-stamp incoming mail, compute guest bills, and collect payments at checkout. Answer telephone calls, transfer professionally, and take messages. Ensure operational policies are followed for the Front Desk, Business Center, safe deposit boxes, and Concierge Desk. Report suspicious behavior to the Front Office Manager. Maintain a personable demeanor and customer service obsession while adhering to essential physical requirements for standing, lifting, and computer operations.