Front Desk Agent

Greet arriving guests, process check-ins by confirming reservations and issuing keys, and handle all payment types including cash, checks, and credit. Manage check-outs while resolving late or disputed charges, and answer, record, and process guest calls, messages, and requests. Coordinate with housekeeping for room readiness, dispatch porters, and provide local area information. Print daily down time reports every three hours, complete cashier and closing reports, count the bank, and balance receipts. Maintain professional appearance, follow safety policies, and establish brand loyalty through Marriott Bonvoy targets.