Front Desk Agent
$38,480–$38,480 year
On-siteIndian Wells, California, United States
Job Summary
Welcome guests, manage check-in and check-out procedures, and assist with luggage handling while resolving complaints and upselling services. Coordinate reservations, relay messages via the ALICE system, and process credit card transactions adhering to strict cashiering protocols. Maintain accurate shift records, balance cash and card transactions, and communicate arrival details to designated departments. Provide concierge information on local amenities and events, ensure lobby cleanliness, and follow fire safety procedures. Work flexible hours including weekends and holidays, maintaining punctuality and multitasking under pressure.
Required Qualifications
- Ability to satisfactorily communicate in English (interact, understand, & respond) with guests, co-workers and management to their understanding
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
- Ability to accurately compute and manipulate mathematical calculations
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse difficult situations
- Ability to work well under pressure and multitask
- High school graduate
- Punctuality and reliable attendance
- Interpersonal skills and the ability to work well with co-workers and guests
- Flexibility with work days and hours
- Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences
- Excellent communication and listening skills
- Ability to work under pressure
- Excellent organizational and prioritization skills, attention to detail, and problem-solving skills
- Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations' skills
- Must be flexible in working hours, including weekends, evenings and holidays
- Endure various physical movements throughout the work areas, such as reaching, bending, and stooping
- Remain in stationary position for a maximum eight hours (excluding meal and rest breaks) throughout work shift
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage
Desired Qualifications
- Previous guest relations training
- Previous experience with automated property management system
- Previous hotel experience
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