Front Desk Agent

Perform all check-in and check-out tasks, manage online and phone reservations, and register guests by collecting contact details and stay dates. Welcome arrivals, assign rooms, and provide information on hotel amenities, rates, and available inventory. Respond to client complaints professionally, liaise with housekeeping to ensure room readiness, and confirm group reservations for VIPs and event attendees. Upsell additional facilities and services when appropriate while maintaining updated booking and payment records.