Front Desk Agent - Cheaha State Park
$2,912,000–$2,912,000 year
On-siteDelta, Alabama, United States
Delta, Alabama, United StatesOn-siteFull Time$2,912,000–$2,912,000 yearHospitality ServicesLarge
Full TimeLargeHospitality Services
Job Summary
Check guests and vendors in and out, manage reservations, and handle switchboard duties. Greet walk-in traffic, register and assign rooms, and provide room rate quotes while upselling guests. Coordinate with Housekeeping, verify charges and credits on guest folios, and collect payments. Balance cash and cash equivalents at shift start and end. Respond to guest inquiries and resolve complaints within your scope of authority. Maintain awareness of safety issues and report them immediately to management.
Required Qualifications
- High School Diploma preferred
- Minimum of at least 16 years of age
- Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously
- Computer proficiency
- Demonstrated talent for interacting with a wide variety of people
- Ability to effectively organize and coordinate multiple priorities
- Ability to learn and develop new skills
- Ability to problem solve
- Ability to arrange and coordinate schedules for reservations
- Excellent interpersonal, administrative, telephone and other communications skills
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit
- Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally
- Ability to stand for the entire work day and to climb steps regularly
- Ability to sit at a desk and monitor phones for extended amounts of time
- Ability to withstand temperatures in indoor and outdoor environments
- Reading and writing work-related documents in English
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English
- Constantly communicates and receives verbal communication with other employees in a fast-paced environment
- Physical presence at the job site is essential to perform job duties
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