Front Desk Agent

Front Desk Agent provides guest services with a focus on check-in/check-out, PBX operations, and daily front desk responsibilities, acting as the primary onsite leader during shifts in a single-coverage hotel environment. Responsibilities include managing guest relations, handling inquiries, balancing shift bank, maintaining awareness of local area services, and coordinating with other departments to ensure guest satisfaction. Must maintain punctuality, provide independent problem-solving, and perform duties associated with pre-arrival room assignments, VIP handling, and daily accounting procedures. The role emphasizes proactive hospitality, accurate service, and professional communication with guests.