Front Desk Agent
On-siteNew Haven, Connecticut, United States
Job Summary
Conduct guest registration and check-out, manage PBX operations, and process mail and message service while maintaining accurate daily accounting. Check in and out guests professionally, answer all phone calls promptly, and complete shift checklists by end of duty. Monitor room availability, review yield management system status, and balance the daily shift bank. Follow key control policies, submit lost and found reports, and coordinate with Sales, Housekeeping, Bell, and Valet departments. Ensure proper credit policies are followed and maintain a well-presented appearance. Provide concierge assistance using local knowledge of area services and events while adhering to fire and emergency procedures.
Required Qualifications
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System
- Ability to capture email
- Ability to use the PBX system
- Ability to balance the daily shift bank
- Ability to maintain organization
- Ability to demonstrate quality service
- Ability to stand
- Ability to walk
- Ability to talk
- Ability to hear
- Ability to use hands to finger, handle, or feel objects, tools, or controls
- Ability to reach with hands and arms
- Ability to lift and/or move up to 25 pounds
- Ability to adjust focus
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