Front Desk Agent
$35,360–$37,440 year
On-siteCheektowaga, New York, United States
Job Summary
Front Desk Agent at Homewood Suites by Hilton/Buffalo-Airport responsible for guest check-in/check-out via Property Management System, handling cash/credit information, identifying guest needs and providing hotel services information, taking reservations, updating/canceling reservations, and delivering exceptional customer service; shifts include mornings 7 AM–3 PM and evenings 3 PM–11 PM with weekend availability; ideal candidate has hotel customer-service experience, Hilton experience is a plus, and High School diploma or equivalent is preferred; requires valid driver’s license and basic computer skills.
Required Qualifications
- High School diploma or equivalent preferred
- Valid driver’s license and acceptable driving history subject to company approval
- Customer service experience preferred in a hotel setting
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred
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