Front Desk Agent

Monitor hotel operations and activities while taking reservations and answering inquiries via phone, email, and in-person. Build rapport with guests through friendly conversation to identify needs, describe room features and amenities, and process check-in and check-out procedures including key issuance and payments. Maintain communication with housekeeping staff to coordinate room availability and ensure compliance with health and quality standards. Complete paperwork promptly and accurately while resolving issues with a customer-focused orientation. Flexible scheduling and career advancement opportunities available.