Front Desk Agent
$37,440,000–$38,480,000 year
On-siteSan Diego, California, United States
Job Summary
Check guests in and out of the hotel quickly using the property management system, register guests, issue room keys, and answer phones in a prompt, courteous manner. Process all payments and cash/credit card transactions according to established procedures, including posting charges, completing reports, and preparing deposits. Provide information on hotel services and room locations, welcome guests professionally, and up-sell rooms to maximize revenue. Communicate outstanding guest requests to management and respond appropriately to complaints with service recovery gestures. Requires 1-2 years of customer service experience and the ability to stand for 8 hours. Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth.
Required Qualifications
- 1-2 years customer service experience
- Ability to stand for 8 hours
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
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