Front Desk Agent
On-site · Conway, New Hampshire, United States
Job Summary
Enter new reservations, check room availability, change, and cancel existing reservations. Welcome and promptly respond to guests' requests and concerns. Answer questions and provide area information. Coordinate with maintenance and housekeeping teams to handle guest requests. Set wake-up calls, distribute resort information to guests and ensure the Front Desk and common areas are tidy. The role includes hitting weekly metrics for guest review scores (check-in/check-out and staff friendliness) and Net Promoter Score (NPS).
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