Front Desk Agent

Front Desk Agent at Mountain Shadows Resort (Pyramid Global Hospitality) welcomes and registers Residence owners and hotel guests with a focus on fulfilling requests, while adhering to credit policies. Responsibilities include quoting and managing room availability, completing reservations for Residences or Hotel, participating in the hotel’s upsell program, and communicating facilities, hours, key personnel, events and activities. The role requires handling multiple phone calls, providing directions, blocking residential units and hotel rooms for arrivals, assisting with concierge-type requests, resolving owner/guest issues in coordination with Management, and using the computer system to run daily reports and post charges/credits. The position also involves maintaining proper balance of assigned cash, and ensuring professional communication with support departments, while upholding safety procedures and professional appearance. A 1 year hotel/resort front desk experience is preferred, with strong English communication, interpersonal skills, and familiarity with local area; Opera experience is a plus.