Front Desk Agent

Greet guests upon arrival and facilitate smooth check-in/check-out processes while providing information about hotel services, amenities, and policies. Handle room reservations, confirm guest details, assign rooms, and communicate special requests to relevant departments. Provide excellent customer service by addressing inquiries and concerns promptly, process payments and verify financial transactions accurately, and serve as a central point of communication relaying messages between guests and hotel departments. Maintain accurate records of guest interactions and requests. Requires one year in a similar role, strong interpersonal skills, and familiarity with hotel management systems.