Front Desk Agent
On-siteFredericksburg, Texas, United States
Job Summary
Greet guests, manage check-ins and check-outs, and handle reservations while maintaining accurate logs of guest calls and feedback. Monitor entrance and exit traffic to ensure a warm, inviting atmosphere with organized work areas, and open, secure, and balance shift banks for all cash, credit card, and room charge transactions. Maintain accuracy with accounting and billing procedures, answer calls timely and courteously, and respond immediately to guest comments or concerns by informing supervisors and applying corrective measures. Assist in developing special projects and possess comprehensive knowledge of hotel availability, rates, and local attractions.
Required Qualifications
- High school diploma or general education degree (GED)
- You can navigate, operate, and troubleshoot computer systems and software applications
- You can develop and maintain professional relationships and speak effectively before guests and groups of co-workers
- You have effective time management and organizational skills; can prioritize and organize work assignments and follow through as necessary to receive expected results
- You have a strong work ethic and the ability to work autonomously
Desired Qualifications
- 6+ months of related experience in a hospitality, service, or retail role preferred
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