Front Desk Agent
On-siteMonrovia, California, United States
Monrovia, California, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Greet and register guests, manage reservations, and handle check-ins and check-outs while maximizing room revenue. Operate the telephone switchboard, answer inquiries about facilities and services, and process mail, messages, and packages. Assist with room rates, promotions, and special events, and deliver guest items such as luggage and amenities. Maintain proper grooming, comply with hotel policies, and support emergency procedures as required. Work a varied schedule including evenings, nights, weekends, and holidays.
Required Qualifications
- High School diploma or equivalent", "College course work in related field helpful", "Experience in a hotel or a related field preferred", "Positive and upbeat personality", "Desire to deliver outstanding customer service", "Ability to multi-task", "Detail-oriented", "Problem solving ability", "Ability to convey information and ideas clearly", "Ability to evaluate and select among alternative courses of action quickly and accurately", "Ability to work well in stressful high pressure situations...
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