Front Desk Agent
On-sitePortland, Oregon, United States
Portland, Oregon, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Greet and register guests, handle check-ins and check-outs, and settle accounts upon departure. Manage reservations, modify bookings, and answer inquiries regarding hotel services, facilities, and local attractions. Operate the Front Desk computer system, telephone switchboard, and two-way radio while delivering packages, mail, and messages to guests. Maintain proper grooming, adhere to brand policies, and assist in emergency procedures as required. Work a varied schedule including evenings, nights, weekends, and holidays.
Required Qualifications
- High School diploma or equivalent
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful high pressure situations
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers
- Ability to participate in the creation of an enjoyable work environment
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