Front Desk Agent
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentHospitalityEnterprise
Full TimeHigh School Or EquivalentEnterpriseHospitality
Job Summary
Facilitate guest arrivals and departures while processing payments, registrations, check-outs, and reservations. Anticipate needs, resolve complaints, and maintain positive relations by documenting requests and settling accounts per cashiering procedures. Maintain complete knowledge of hotel features, room layouts, rates, and daily house counts to communicate services accurately. Generate reports, block rooms, and coordinate billing while adhering to all policies and maintaining confidentiality. Work with minimal supervision, prioritizing tasks with attention to detail and speed.
Required Qualifications
- High school graduate or equivalent vocational training certificate
- Previous experience as Front Desk Agent in hospitality
- Previous guest relations and cashiering experience
- Computer literate in Microsoft window Applications
- Knowledge of Opera Property Management system
- Fluency in English both verbal and non-verbal
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize and organize
- Ability to be a clear thinker, remaining calm and resolving problems using good judgement
- Ability to understand guests' needs
- Ability to work cohesively with co-workers as part of a team
- Ability to work with minimal supervision
- Ability to maintain confidentiality of guest information and pertinent hotel data
Desired Qualifications
- Previous guest relations and cashiering experience an asset
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