Front Desk Agent

Conduct front desk operations including check-in/check-out, registration, and departure processing in compliance with Sofitel standards. Manage reservations, handle last-minute bookings and modifications, process payments and invoicing, and address special requests while reporting anomalies to the supervisor. Participate in role-playing sessions, familiarize guests with hotel amenities, and contribute to additional sales targets. Apply security and data confidentiality procedures throughout daily tasks.