Front Desk Agent
$64,480–$64,480 year
On-siteBoston, Massachusetts, United States
Boston, Massachusetts, United StatesOn-siteFull Time$64,480–$64,480 yearHospitalityEnterprise
Full TimeEnterpriseHospitality
Job Summary
Conduct check-ins and check-outs for guests while processing payments, refunds, and petty cash. Monitor queue rooms, address and resolve guest needs, and manage open folios daily. Assist with inquiries via phone, email, or text, direct guests to their destinations, and handle currency exchanges. Maintain and balance the bank float, operate radios professionally, and work with HOTSOS and Alice for guest requests. Monitor VIPs and special guest requests, complete the daily checklist, and offer room upsells. Maintain high lobby standards, attend trainings, and cross-train in hotel areas.
Required Qualifications
- High School diploma or equivalent
- Computer experience
- Customer Services experience
- Flexible hours including overnight shifts
- Ability to stand during entire shift
- Must be able to effectively communicate both verbally and written
- Must be extremely professional and demonstrate genuine and intuitive service
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel-related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform
Desired Qualifications
- Experience in a hotel or a related field preferred
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