Front Desk Agent (55871)
$47,840–$49,920 year
On-siteTelluride, Colorado, United States
Job Summary
Greets guests, checks them in and out, and handles reservations following established procedures including credit card imprints and policy confirmations. Responds to guest inquiries in person or by phone regarding directions, dining, and entertainment. Resolves guest problems or complaints using judgment or by referring to management as needed. Answers internal and external calls, takes messages, and maintains the front desk area in a clean, orderly fashion. Completes necessary paperwork, files records, and performs clerical duties such as photocopying and mailing. Possesses thorough knowledge of hotel and local attractions.
Required Qualifications
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds
- Continually required to stand, walk, bend, and reach
- Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment
- Occasionally required to lift/push/carry items up to 25 lbs.
Desired Qualifications
- Bilingual skills a plus
- Prior experience in hospitality industry or equivalent preferred
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