Front Desk Agent (55315)

Front Desk Agent greets guests and handles check-in/check-out, answers questions, and assists with reservations and guest services in a professional, courteous manner. Maintains front desk area, processes guest information and payments, provides directions and local information, and supports guests’ dining, entertainment, and transportation needs. Requires strong written and verbal communication skills, attention to detail, organizational abilities, and excellent customer service; bilingual skills are a plus. Responsibilities include answering phones, handling reservations, computing bills, and maintaining records, while upholding hotel policies and procedures.