Front Desk Agent (48372)
$52,000–$54,080 year
On-siteSanta Monica, California, United States
Job Summary
Welcome guests, manage check-in and check-out processes, and verify billing details while assisting with reservation modifications and upgrades. Assign rooms, process payments, and maintain accurate guest records by following cash handling and privacy procedures. Collaborate with housekeeping and bell services to coordinate dining, transportation, and special requests. Resolve guest concerns promptly and promote room upgrades or hotel services as appropriate. This role requires flexible availability including mornings, evenings, weekends, and holidays. Applicants need 2+ years of front desk experience in a luxury hotel setting, strong communication skills, and familiarity with hotel systems and Microsoft Office.
Required Qualifications
- 2+ years of front desk or guest services experience, preferably in a luxury hotel
- Excellent communication, problem-solving, and interpersonal skills
- Strong attention to detail with the ability to multitask effectively
- Experience with hotel systems and Microsoft Office
- Professional demeanor with a guest-first mindset
- High school diploma or equivalent
- Hospitality-related certification or degree
- Ability to stand or walk for extended periods
- Ability to lift up to 20 lbs occasionally
- Flexible availability, including mornings, evenings, weekends, and holidays
Desired Qualifications
- Familiarity with the Santa Monica / Los Angeles area preferred
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