Front Desk Agent-2nd/3rd shift ***Weekends Required***
$33,280–$36,400 year
On-siteLansing, Michigan, United States
Job Summary
Greet and assist guests with efficiency, warmth, and professionalism while resolving concerns quickly to ensure satisfaction. Accurately post charges, handle payments following all cash-handling procedures, and manage guest mail and messages with discretion. Answer calls, assist lobby visitors, and communicate guest needs clearly to other departments and management. Know and follow all hotel safety and emergency procedures while staying updated on brand programs and special offers. Work the 2nd or 3rd shift with weekends required at Concord Hospitality, where you'll receive competitive pay, comprehensive benefits, and ongoing training within a supportive team culture.
Required Qualifications
- Weekends Required
- 2nd/3rd shift availability
- Passion for hospitality
- Natural ability to engage with others
- Strong sense of responsibility
- Proactive attitude
- Friendly demeanor
- Knowledge of hotel brand, programs, and special offers
- Ability to follow all hotel safety and emergency procedures
- Drug-free workplace compliance
Desired Qualifications
- Experience in hospitality
- Ability to deliver exceptional service
- Enjoyment of being part of a supportive team
- Interest in growing in the hospitality industry
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