Front Desk Agent - 21c Cincinnati Hotel
On-site · Cincinnati, Ohio, United States
Job Summary
Front Desk Agent responsibilities include registration and check-out, handling phone inquiries, and providing high level guest services. Must balance daily shift bank, enforce credit policies, and manage cash/credit card transactions. Handles lost & found, provides knowledge of local area and concierge services, and follows emergency procedures. Requires strong communication, ability to read and apply manuals, and physical capability to stand, walk, and lift up to 25 pounds. Requires a high school diploma or equivalent and 6 months to 1 year of related experience.
Required Qualifications
- High school diploma or equivalent; and six months to one-year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
- The employee must occasionally lift and/or move up to 25 pounds.
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