Front Desk Agent 19.50/Server 17.00
On-siteCapistrano Beach, California, United States
Capistrano Beach, California, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Greet and register guests, handle check-ins and check-outs, and settle accounts upon departure while maximizing room revenue and occupancy. Manage reservations, modify bookings, and answer inquiries regarding facilities, hours, restaurants, and transportation. Operate the telephone switchboard, front desk computer system, and two-way radio; deliver luggage, mail, messages, and amenities. Maintain proper grooming, comply with hospitality policies, and assist in emergency procedures. Work a varied schedule including evenings, nights, weekends, and holidays.
Required Qualifications
- High School diploma or equivalent
- Ability to work a varied schedule that may include evenings nights weekends and holidays
- Understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
- Positive and upbeat personality with a desire to deliver outstanding customer service to our guests
- Ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful high pressure situations
- Ability to be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Ability to be effective at listening to understanding and clarifying the issues raised by co-workers and guests
- Ability to work with and understand financial information and data and basic arithmetic functions
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- Operational knowledge of Microsoft Office suite
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